Trust is among mans key decision making criteria when meeting new people for the first time. I mean think of it. If you intend to buy a home, select a brand new computer or even decide where you can take your partner for dinner for that special event, what would you do? You ask someone for his or her advice. In case of house you’ll ask a lot of people from a variety or agents or realtors to friends and family. And obviously you’re right to. It’s a big outlay. It also affects your lifetime experience. If you select the incorrect house you will be reminded everytime you walk up to the front door.
What about those more personal experiences like dinner along with your partner? Get the incorrect advice and consequently pick the incorrect type of restaurant for a birthday or anniversary and you’ll have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The underside line is that online casinos are losing tens and thousands of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos shows that players want an even more personal service. And one the main element criteria of this personalized service is trust. Players want honesty and integrity. Sure this can cost the casinos more to manage but the upside will out weigh those costs. The survey figures reveal that players stick to a casino 5 times longer when customer service meets their expectation. So given these details what we now need to understand is how we are able to help casinos deliver this and fun experience too. “.
So why does trust matter so much. We speaing frankly about hardened gamblers who would like to win money right? No. Hingston reveal, “The bulk of players are new to gambling. And there’s huge community of people who are delay by the complexity of the games, the language that we use is confusing and they feel out of their depth. If online casinos want to win advocates for a lifetime they have to be’your friend ‘. Behave such as the friend at school who taught you the rules of baseball or English cricket without laughing at you. Then you can certainly both enjoy the overall game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 had been playing significantly less than 12 months. Only 24% were loyal to one casino 우리카지노. Over 62% played at four or even more casinos.
Interestingly of the players who had been gambling for more than 12 months, there is still a large amount of players playing at four casinos or even more, 48%. Alarmingly for online casinos 78% of the cited poor customer service as grounds for his or her fickleness. Only 4% of players had found site which these were entirely loyal too. But here is the killer fact. Each one of those 100 people stated that the reason they stuck using their casino was due to’superb customer service ‘. Makes you believe doesn’t it. Why isn’t my casino like this?
Not one of those 100 gamblers played at a’Top 20’casino. The small casinos are acting smarter, reacting quicker and playing the boutique game to try and compete in this sector. And its starting to have effect.
So let’s get back to the trust issue. Another figure that came out from the survey. 82% of individuals asked said they would here is another new online casino if recommended with a friend. 68% of individuals stated that they would here is another new online casino if it was’recommended’by other players.